Learn the reason why we founded HostFlow
Hi. My name is Fernando and I’m a Superhost and an entrepreneur.
This is my story and the reason why we founded Hostflow.
I started hosting at Airbnb by November 2013 as a part time job. One year later I left my job and became a full time host. Early on I found out that I could deliver special experiences to my guests even though the routine tasks were all the same. But routine tasks were taking a lot of time so I just had to find a way to have an extra time to do it. So I started to automate these repetitive tasks like emails with directions to my place, follow ups with my guests after their arrivals, appointments with my cleaners and so on.
I mapped all my guest’s journey without even knowing about it. After a while I was spending only 4 hours a week on average to take care of my 3 listings. So I was free to spend time on building experiences to my guests. The range of experiences was from something very basic that took me literally 5 minutes searching on the web to weeks dealing with suppliers.
I finally was free to deliver experiences such as:
- I had a guest that told me about her daughter and how she was intolerant to gluten. So I just googled the best 5 places with gluten free food in my city and sent it to her. It took me literally 5 minutes. I didn’t know how much that simple search could touch her. She was amazed that I took my time to help her find those places. Nobody ever did that for her before.
- I had another guest that was recovering from an illness and couldn’t take a flight to Disney World. So the best next thing was a theme park near one of my listings. It took me weeks dealing with the theme park to make arrangements so the whole family could have a unique experience.
Those are just 2 examples of what you can do when you automate repetitive tasks. You’ll have plenty of time to make every guest feel special. I was so successful on my automations that my friends started asking me to take care of their listings.
I did the first prototype myself integrating tools (Mailchimp, Trello, Zapier, Google Spreadsheets, etc…) that were available on the internet. It was working so well that some host friends started asking if there was a way that they could use my automations too. The next natural step was to take all those integrations and build a very solid product so anyone could take advantage of that knowledge.
This is a product built by a fellow host like you. I really felt all the pain that you’re dealing with right now. I really believe that this can be a game changer at your hosting operation. Test it and leave your feedback. I’m very interested in hearing your opinion.